Contact Us
Support beyond the form
The contact form is for general enquiries about Luckland. It is not the right place for a player who feels gambling is becoming a problem. If that describes you, step away from this page and speak to a specialist support service instead. Those organisations offer free, confidential advice and are staffed by people trained to help. Their websites and helplines are easy to find with a quick search. Reaching out to them is the most useful action you can take, and it beats waiting for a reply to an online message.
When you do use the form, the team reads and replies in English. That is the language of this site, and it is the language your message should be written in. Anything sent in another language will take longer to process, simply because it has to be translated before anyone can act on it.
Keep your documents to yourself
Never send financial details, passwords or scans of documents through the form. No legitimate operator will ever ask for them this way. The form is not a secure channel for sensitive material. If a message with that kind of content is sent, the safest outcome is that it is ignored. The risky outcome is that it is intercepted and misused. Either way, the sender has lost control of information that should stay private.
A genuine request for identity verification will come through the proper process, not through an open contact form. If you are ever unsure whether a request is genuine, treat it with suspicion and do not comply. Protecting your own data is your responsibility, and the first line of defence is to refuse to hand it over in an insecure format.
What happens after you send a message
Every enquiry is read by a person. Replies arrive in English and are sent back to the address you supplied when you submitted the form. Turnaround time varies, so allow a reasonable period before chasing. If your question is urgent, the form is the wrong tool for it — urgent matters belong with the support team, not with a general contact channel.
For matters related to responsible gambling, self-exclusion or account restrictions, use the dedicated procedures the operator has set out elsewhere on this site. Those procedures exist precisely so that sensitive requests are handled by the right people, with the right safeguards, and without the delay of a general enquiry being passed from one team to another.